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Privacy Policy

  1. Information We Collect

1.1 Personal Information
We collect personal data when you:

  • Sign up for our newsletter
  • Make a purchase
  • Contact us directly
  • Enter competitions or promotions

This may include your name, email address, postal address, phone number, and payment details.

1.2 Automatically Collected Information
When you browse our site, we may automatically collect:

  • IP address
  • Browser type and version
  • Device type
  • Pages visited and time spent on the site
  • Referring website URLs

This information helps us understand how users interact with our website and services.

  1. How We Use Your Information

We use your data to:

  • Process orders and payments
  • Communicate with you about purchases, updates, or support
  • Send marketing communications (with your consent)
  • Improve our website, offerings, and customer experience
  • Comply with legal obligations
  1. Legal Basis for Processing

We process your personal data under the following lawful bases:

  • Consent – when you subscribe to marketing emails
  • Contract – to process purchases and deliver orders
  • Legal obligation – to meet financial, tax, or regulatory requirements
  • Legitimate interests – to improve our services, protect against fraud, and enhance customer experience
  1. Third-Party Services

We share limited information with the following service providers:

Mailchimp (Email Marketing):
We use Mailchimp to manage our mailing lists and send newsletters. Mailchimp stores your email address and interaction data (such as open and click rates) in accordance with GDPR. You can unsubscribe at any time using the link in our emails.

Stripe and PayPal (Payment Processing):
These providers process your payments securely on our behalf. RELEEESE does not store or access your full card or bank details. Please refer to Stripe’s Privacy Policy and PayPal’s Privacy Policy for more information.

  1. Sharing Your Information

We do not sell or rent your personal data. We may share it only when necessary to:

  • Provide our services (e.g. with payment processors or delivery services)
  • Comply with legal or regulatory requirements
  • Protect the rights, property, or safety of RELEEESE, our users, or others
  1. Cookies and Analytics

We use cookies to enhance your browsing experience and understand how users interact with our website.

Essential cookies help the website function properly.
Performance and analytics cookies track site usage and help us improve our services.

We use Google Analytics, a web analytics tool provided by Google. Google Analytics collects anonymised data on website usage, such as pages visited, time spent on the site, and how users arrived there. This data is stored by Google in accordance with their privacy policy.

You can control or disable cookies in your browser settings. For more information on managing cookies, visit www.allaboutcookies.org.

  1. Data Security

We take appropriate technical and organisational measures to safeguard your personal data. All payment transactions are encrypted and processed securely via trusted third-party providers.

  1. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting obligations. For example:

  • Order and transaction records are kept for up to 6 years for tax and accounting purposes
  • Email marketing data is retained until you unsubscribe or request deletion
  1. Your Rights

Under data protection laws, you have the right to:

  • Access the personal data we hold about you
  • Correct or update your information
  • Request deletion of your data
  • Object to certain types of processing
  • Withdraw consent for marketing at any time

To exercise any of these rights, please contact us at [insert contact email].

  1. Third-Party Links

Our website may contain links to third-party websites or services (e.g. social media, partner brands). We are not responsible for the content or privacy practices of these sites.

  1. International Data Transfers

Some of the services we use, including Mailchimp, Stripe, PayPal, and Google Analytics, may process your data outside the UK or European Economic Area (EEA), including in the United States.

When this occurs, we ensure your information is protected using legally approved mechanisms such as Standard Contractual Clauses or other appropriate safeguards in accordance with UK GDPR requirements.

  1. Changes to This Policy

We may occasionally update this Privacy Policy. Any changes will be posted on this page with an updated effective date. We recommend checking periodically for updates.

  1. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

RELEEESE
Email: [email protected]
Address: 128 Ebury Street SW1W 9QQ

If you are not satisfied with our response or believe we are not processing your personal data in accordance with the law, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://ico.org.uk/make-a-complaint/
Telephone: 0303 123 1113